Tesfa Micro Finance Institution S.C (TMFI) is one of the financial Institutions that establishment as per the National Bank proclamation No.626/2009 to provide financial services to economical active entrepreneurs in rural & urban areas in all parts of the country. The institution is currently operating in Addis Ababa, Adama, Hawassa, Wolita Sodo, Arba Minch, Gelana and Hossana.
Job Position 1: Branch Manager
Job Summary
Tesfa Microfinance Institution S.C. is seeking a qualified and experienced Hawassa Branch Manager to oversee branch operations, ensure effective financial service delivery, and lead branch staff to achieve institutional goals. The Branch Manager will be responsible for managing daily activities, loan portfolio performance, customer service, and compliance with institutional policies.
Key Duties and Responsibilities
- Plan, organize, and manage all branch operations.
- Ensure proper implementation of credit policies and procedures.
- Lead and supervise branch staff to achieve performance targets.
- Monitor loan portfolio quality and ensure timely loan recovery.
- Mobilize savings and expand outreach to clients.
- Prepare periodic reports on branch performance.
- Maintain strong relationships with clients and community stakeholders.
- Ensure compliance with internal policies and regulatory requirements.
- Promote financial inclusion and customer satisfaction
Qualifications and Requirements
- Bachelor’s Degree in Accounting, Finance, Business Administration, Economics, or related field.
- Minimum 4–6 years relevant experience in microfinance or banking sector.
- At least 2 years’ experience in a supervisory or managerial role.
- Strong leadership and team management skills.
- Good communication and interpersonal skills.
- Ability to analyze financial reports and loan portfolios.
- Knowledge of microfinance principles and financial regulations.
- Computer proficiency (MS Office applications).
Required Skills
- Leadership and decision-making ability
- Customer service orientation
- Problem-solving and analytical skills
- Financial management skills
- Strong organizational ability
Job Position 2: Branch customer service officer
Job Summary
Tesfa Microfinance Institution S.C. is seeking a qualified and experienced for Heywet Branch(A.A) Customer Service Officer
The Customer Service Officer is responsible for delivering high-quality service to clients by handling inquiries, processing customer requests, and ensuring a positive customer experience. The role supports daily operations by maintaining strong client relationships and promoting the institution’s services.
Key Duties and Responsibilities
- Provide excellent customer support and handle client inquiries
- Assist customers with account opening and service requests
- Maintain positive relationships with clients
- Ensure customer satisfaction and resolve complaints professionally
Qualifications and Requirements
- BA Degree/Diploma in Business Administration, Management, Accounting, or related field
- Minimum 0–3 year’s relevant experience in microfinance or banking sector.
- Strong communication and interpersonal skills
- Basic computer knowledge
Application Procedure
Interested and qualified applicants are invited to submit their CV, application letter, and copies of relevant documents to the following address:-
Address;- Ethiopia Kale Heywet Church Head Office 2nd building located in form of Africa Union or Tesfa Micro Finance Institution S.C Email;-tesfamicrofinance@gmail.com Addis Ababa within 7 working days after the date of announcement.
Tel-0115-52-62-05/0970-20-20-70
Hawassa branch: Hawassa old marketplace MekanYesus Church Area Building 1st floor.
Tel- +251916071429